22-24 November 2024 - Leonardo, Milton Keynes

FAQs: Registration

How much is registration?


Registration is £65, covers all 3 days of HotaruCon and includes your customised Members Badge, lanyard, events schedule and conbag

Is HotaruCon 18+ only?


Due to the nature of the event and the venue, you must be 18+ by the start date of the Con.

Being accompanied by an 18+ person is not sufficient; each registered attendee must be 18+.

Will there be Day tickets available?


HotaruCon is a residential anime convention with unique programming each day running from 12pm Friday, 10am Saturday and Sunday to 1am each night. The ticket price of £65 is all inclusive for the weekend and gives you access to the games rooms, dealers hall, artists alley, panel rooms, main events and evening events. Due to the nature of the event it is not feasible to offer individual day tickets, though you can arrive any day and still pick up your badge.

Do you do Creator/Influencer passes?


At this time we don't offer seperate or discounted passes in exchange for social media content.

Can I register online?


Yes you can register here

Can I register in person?


We will not be accepting registrations in person or at HotaruCon. Please make sure you register for your ticket in advance of the event here.

What do I need to pick up my ticket?


You'll need your unique ticket ID and a valid form of ID.

We accept passports, driving licenses (both provisional and full), pass cards, military ID cards, national ID cards and citizen cards. All ID must have a photo, signature, date of birth, be valid at the time of the convention and the name on the ID must match the details supplied at registration. If you have incorrectly entered your details at registration please contact us to resolve this before the convention.

When can I collect my ticket?


You'll be able to redeem your ticket for your Members badge, lanyard, events schedule and conbag from Friday 4th of November at HotaruCon either from our dedicated Operations Desk or Operations (Ops). More info on desk opening times will be available closer to the convention date.

What form of ID should I bring?


We accept passports, driving licenses (both provisional and full), pass cards, military ID cards, national ID cards and citizen cards.

All ID must have a photo, signature, date of birth, be valid at the time of the convention and the name on the ID must match the details supplied at registration. If you have incorrectly enterred your details at registration please contact us to resolve this before the convention.

I've made a mistake on my registration, what do I do?


If you think you've entered something incorrectly or have any queries about your registration please contact us.

What is your refunds policy?


To request a refund, you must contact Registration via the Contact Us portal on the Website. You must include your full name, contact details, badge name and ticket ID. All refunds are subject to a 5% processing fee. You are not obligated to disclose the reason for your refund request.

Otherwise, refunds are:

  • At least 6 months before the event: 100% refund
  • At least 3 months before the event: 50% refund
    • At least 1 month before the event: 25% refund

    If it’s less than a month to the event, we can’t offer a refund at this point.

    Please be aware that HotaruCon can only refund your ticket purchased for HotaruCon. For refunds regarding travel or accommodation please speak to your respective provider.

    Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

    Can I transfer my registration?


    You can transfer your registration to another person by contacting us, but we may not be able to accommodate badge name changes close to the event.

    I would like to cancel my registration, what do I do?


    Please contact registration via the contact us page.

    I've gone to pay and Stripe won't go through, what do I do?


    You have to select 'Yes' to cookies on the home page for Stripe to send your details. If that doesn't fix the problem let us know via the Contact Us form.

    I've registered and the payment has gone through but I've received a 404 error message email?


    Don't panic, there's just been a blip in the server when you've registered. Send us an email via the Contact Us form with the details you've registered with and we'll get a new confirmation email sent out to you asap.

    Do you do Carer passes?


    As per section 1.9 of the Terms and Conditions of a general ticket:

    Should you require another person(s) as a carer then please contact Registration via the Contact Us portal and we can provide a complimentary ticket for them.

    Please be able to provide a copy or scan of one of the following:

    - DLA/Personal Independent Payments (PIP) for those aged 18+, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book

    - Attendance Allowance or Carer's Allowance letter of award

    - Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)

    - A valid Blue Badge

    - In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)

    - A recognised Assistance Dog ID Card

    - Credability’s Access Card

    The carer is required to be at least 18 years of age to comply with the age limit of the convention.

    Carers must be able to take responsibility for relaying instructions to the guest they are caring for and help them where appropriate to do so.

    We endeavor to make HotaruCon as inclusive as possible, if you have any suggestions that would help us to do so, please get in touch.